Frequently Asked Questions

Our collections have been meticulously curated  & while we do not offer custom pieces, we offer a variety of sizes & finishes to meet your backyard's luxurious needs.

We strive to provide you with the best possible shopping experience, including hassle-free shipping and delivery. Below, you'll find our shipping policy for orders within the United States. 

Processing Time: 

Once you have successfully placed your order, please allow 1-3 business days for our team to process and prepare your items for shipping. During peak seasons or promotional periods, processing times may be slightly longer, but we will always strive to get your order ready as quickly as possible. 

Shipping Methods: 

We partner with trusted shipping carriers to ensure safe and reliable delivery of your luxury outdoor furnishings. Our large pieces are delivered & assembled with white glove service at no additional cost.

Large Orders:

Please reach out to us for a custom shipping quote for 4 or more items at sales@thebackyardluxuries.com.

Tracking Your Order: 

Once your order has been shipped, we will provide you with a tracking number via email. This will allow you to conveniently track the progress of your shipment and estimate its expected delivery date. Please note that tracking information may take up to 24-48 hours to be updated by the shipping carrier. 

White Glove Delivery:

Our trusted white glove partners in your local area will reach out to schedule a delivery time.

Delivery Time: 

The estimated delivery time for your order will depend on the shipping method selected and the destination. Standard shipping within the United States typically takes between 3-7 business days from the date of shipment. Expedited shipping options are available for faster delivery, with delivery times varying based on the selected option. 

Shipping Restrictions: 

Please note that certain items may be subject to shipping restrictions based on their size, weight, or hazardous materials. These restrictions may vary by state and are in compliance with local laws and regulations. If your order contains any restricted items, we will notify you as soon as possible and work with you to find a suitable solution. 

International Shipping: 

At this time, we only offer shipping within the contiguous United States. Please reach out if you are outside of this area so we can assist you in finding a shipping solution.

You can return any item purchased from us within 30 days of delivery. 

The item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To initiate a return, please contact our customer service and provide your order details. 

Once the return is approved, you will be provided with a return shipping label. 

Upon receipt and inspection of the returned item, we will issue a refund to your original payment method.  

Please reach out to info@thebackyardluxuries.com for further questions.